|
99.5% uptime guarantee.
 With
all 5sterling.com services, you should expect to receive a minimum of
99.5% uptime each and every month.
This mean's that your website should not be unavailable for more
than a total of approx 4 hours per month. Uptime can be impacted
upon by a number of factors, some completely normal and required,
others malicious, sometimes even problems.
You can rest assured that we do strive to reach 99.9%, and we have a
proven track record for achieving this level consistently on other
WirralNet brand's. The uptime guarantee on 5sterling.com is set lower,
simply because we do openly admit that other WirralNet brand's do
get preference, especially when things go wrong.
We do not offer any form of SLA, so if you require this, our
Xcellweb.net provides a full 99.9% uptime guarantee backed by a full
SLA.
In the event of planned server maintenance etc, you should be
notified by email before such work takes place, and you will, in
most cases, be given a maintenance window, during which the work
will be carried out. In cases of emergency maintenance or downtime,
we will also notify you by email as soon as we can, with relevant
details.
If you notice your website is down is at any time, please do not
hesitate to raise a support ticket with us and we will work to
resolve the issue for you. |
